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CapGenX Academy AI is an AI-powered education platform that provides personalized tutoring, adaptive learning paths, real-time analytics, and skill development programs. Our platform serves students (school and college), faculty, parents, and educational institutions with intelligent learning tools powered by cutting-edge artificial intelligence.

• Students (School): Classes 1–12 with curriculum-aligned AI tutoring
• College Students: Higher education courses and skill development
• Parents: Monitor progress and receive real-time insights on their child's learning
• Faculty: Tools for teaching, assessments, attendance, and student analytics
• Institutions: Comprehensive management, analytics dashboards, and enterprise features

We offer multiple pricing plans including free tiers and premium subscriptions. Visit our Pricing page for detailed information on available plans and features.

1. Visit www.capgenx.com or download our mobile app
2. Click "Sign Up" or "Get Started"
3. Register using your email, Google, or Apple ID
4. Complete your profile with learning preferences
5. Start exploring courses and AI tutoring features

• Web browsers (Chrome, Firefox, Safari, Edge)
• Android devices (mobile and tablet)
• iOS devices (iPhone and iPad)
• Desktop applications (Windows and macOS)

• Understand your questions and provide personalized explanations
• Adapt difficulty levels based on your performance
• Generate practice problems tailored to your weak areas
• Provide instant feedback on answers and assignments
• Track your learning patterns and optimize study schedules

Yes! Our AI-powered tutoring is available 24 hours a day, 7 days a week. You can ask questions, practice problems, and get personalized help anytime.

• Mathematics (all levels)
• Science (Physics, Chemistry, Biology)
• English and Languages
• Social Studies and History
• Computer Science and Programming
• Skill Development and Career Guidance
• And more being added regularly

Our AI models are trained on high-quality educational content and are continuously improved. While we strive for accuracy, we recommend using AI-generated content as a learning aid alongside your regular curriculum. Our content is reviewed by qualified educators.

Yes, the AI tutor can help you understand concepts, work through problems step-by-step, and provide explanations. It is designed to aid learning—not just provide answers—so you genuinely understand the material.

• School Learning: Curriculum-aligned courses for Classes 1–12 (CBSE, ICSE, State Boards)
• College Learning: Higher education courses across multiple disciplines
• Skill Development: Professional skills, coding, data science, and career readiness
• Test Preparation: Practice tests, mock exams, and exam strategies

• Self-paced courses: Learn at your own speed with AI-adaptive content
• Live sessions: Scheduled classes with faculty for interactive learning
• Hybrid: Combination of self-paced modules with periodic live sessions

Select course materials are available for offline download within our mobile app. Downloaded content is accessible without an internet connection.

• Video lessons and AI-generated explanations
• Interactive practice exercises
• Quizzes and assessments
• Progress tracking and analytics
• AI-powered doubt resolution

1. Go to the login page
2. Click "Forgot Password"
3. Enter your registered email address
4. Check your email for a reset link
5. Create a new password

Yes, you can upgrade or downgrade your subscription at any time from your Account Settings. Changes take effect at the start of your next billing cycle.

You can cancel your subscription from Account Settings > Subscription > Cancel Plan. You will continue to have access until the end of your current billing period. No refunds are provided for partially used billing periods.

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• International payments via Stripe

Absolutely. We do not store your full card details on our servers. All payments are processed through PCI-DSS compliant payment gateways (Razorpay, Stripe). We only store the last 4 digits of your card for reference.

• Real-time progress and performance analytics
• Time spent on learning activities
• Strengths and areas for improvement
• Attendance and engagement metrics
• AI-generated progress reports

• Set daily learning time limits
• Approve or restrict specific courses
• Receive notifications about activity
• Review AI interaction history

• Age-appropriate content filters
• COPPA compliance for users under 13
• No behavioral advertising targeting minors
• Secure communication channels
• Content moderation and safety monitoring

1. Check your internet connection
2. Clear your browser cache and cookies
3. Try a different browser or device
4. Disable browser extensions that may interfere
5. If the issue persists, contact our support team

• Ensure you have a stable internet connection (minimum 2 Mbps recommended)
• Update your browser to the latest version
• Disable hardware acceleration in browser settings
• Try lowering the video quality in player settings

• Email: info@capgenx.com
• Phone: +1 669 273 9520
• In-app: Help > Report an Issue
• Include details like device type, browser, steps to reproduce, and screenshots if possible

• SSL/TLS encryption for all data transmission
• Encryption at rest for sensitive data
• Hosted on Google Cloud Platform with enterprise security
• Role-based access controls
• Regular security audits and penetration testing

Yes. You can request complete deletion of your account and associated data by contacting us at info@capgenx.com. We will process your request within 30 days, subject to legal retention requirements.

No. We never sell your Personal Information to third parties for marketing purposes. See our Privacy Policy for full details on how we handle your data.

Yes. For users accessing our platform through educational institutions, we comply with FERPA requirements and treat student education records with appropriate protections.