Your Privacy Matters

Updated on May 11, 2026

This Privacy Policy ("Privacy Policy" or "Policy") discloses the privacy practices for CapGenX Academy AI ("CapGenX", "We/we" or "Us/us") with regard to the collection and use of the Personal Information of customers, students, parents, faculty, and users ("You/you" or "Your/your") of the online platform www.capgenx.com ("Website") and our mobile applications ("Applications").

This Privacy Policy, along with our Terms of Service, describes our practices regarding how we collect, store, use, share, and secure your Personal Information across our Website and Applications.

By providing your consent to this Privacy Policy and accepting the Terms of Service, you agree to the collection, use, and transfer of your Personal Information as set out herein. If you do not agree with the terms of this Privacy Policy, please do not use or access this Website or Application.

By "Personal Information," we mean any information that can either itself identify you as an individual ("Personally Identifying Information") or that can be connected to you indirectly by linking it to Personally Identifying Information.

As a visitor, you can browse our Website to learn about our platform. You are not required to provide Personal Information as a visitor. When you visit, we collect and store certain information to improve security, analyze trends, and administer the Website to improve customer experience.

We collect your Personal Information when you register with us, express interest in our products and services, participate in activities on our platform, or contact us.

We will only collect your Personal Information if we have a proper reason, such as:

• To comply with our legal and regulatory obligations
• For the performance of our contract with you
• For our legitimate interests (where permitted by law)
• Where you have given consent

When you register on our Website or Application, we may collect:

• Contact Information: Name, email address, display picture, mailing address, phone number, IP address, and geographic location
• Identity Verification: Date of birth and identity documents (where required)
• Billing Information: Payment details processed through secure payment gateways (we do not store card numbers)
• Account Credentials: Username and password (encrypted)
• Educational Information: Grade level, subjects of interest, learning preferences, and academic goals
• Usage Data: Course progress, quiz scores, learning patterns, time spent on modules, and interaction data
• AI Interaction Data: Questions asked to AI tutors, learning session data, attention tracking metrics, and engagement analytics
• Device Information: Device IDs, device type, operating system, browser type, connection information, and page view statistics
• Communication Preferences: Notification settings and contact preferences

• Learning behavior patterns and preferences
• Performance metrics and progress analytics
• Attention and engagement signals (with explicit consent)
• Responses to AI-generated assessments
• Interaction patterns with AI tutoring sessions

For paid services, we redirect you to registered payment gateways such as Razorpay, Stripe, or other secure providers. We do not store card information (other than the last 4 digits) on our servers. All payment transactions are processed through secure payment gateway providers.

We use the Personal Information we collect where it is necessary to deliver services, comply with legal obligations, or for normal business purposes including:

• Service Delivery: Provide, analyze, administer, and improve our AI-powered educational services
• Personalization: Offer personalized learning experiences, adaptive content, and intelligent recommendations
• Analytics: Provide real-time learning analytics and progress reports to students, parents, and faculty
• Communication: Contact you about your account, course updates, and new features via email, push notifications, SMS, or in-app messages
• AI Improvement: Improve our AI models and algorithms to enhance learning outcomes (using anonymized/aggregated data)
• Security: Detect, prevent, and investigate fraudulent or illegal activities
• Support: Respond to inquiries and provide customer service

We retain your Personal Information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

We use Service Providers to perform services on our behalf, including:

• Marketing and communications infrastructure
• Payment processing (through secure gateways)
• Data analysis and AI model training (anonymized data only)
• Customer service and support
• Cloud hosting and infrastructure (Google Cloud Platform)

We do not authorize Service Providers to use or disclose your Personal Information except in connection with providing their services.

• With educational institutions you are affiliated with (grades, progress reports, attendance)
• With parents/guardians for minor students (academic performance, engagement data)
• With faculty assigned to your courses (learning progress, areas needing attention)
• When required by law or government request
• To protect our rights, your safety, or the safety of others
• To investigate fraud or respond to security incidents

• Sell your Personal Information to third parties for marketing purposes
• Share your data with advertisers without explicit consent
• Use student learning data for non-educational advertising

• Encryption: SSL/TLS encryption for all data in transit; encryption at rest for sensitive data
• Access Controls: Role-based access controls and authentication mechanisms
• Infrastructure: Hosted on Google Cloud Platform with enterprise-grade security
• Password Protection: Passwords are hashed using industry-standard algorithms
• Regular Audits: Periodic security assessments and vulnerability testing
• Firewalls: Network firewalls and intrusion detection systems

We do not sell, transfer, or rent your Personal Information to third parties for their marketing purposes without your explicit consent.

Under no circumstances do we guarantee absolute security. By using our platform, you acknowledge and accept the inherent risks of internet-based data transmission.

• Essential Cookies: Required for platform functionality (login sessions, preferences)
• Analytics Cookies: Help us understand how you interact with our platform (page views, session duration)
• Personalization Cookies: Enable AI-powered content recommendations and adaptive learning
• Performance Cookies: Monitor platform performance and optimize load times

Most web browsers can be set to disable cookies. However, disabling cookies may affect platform functionality and personalization features.

We never place Personally Identifying Information in cookies.

• For users under 13, we require verifiable parental consent before collecting Personal Information
• We collect only the minimum information necessary to provide educational services to children
• Parents/guardians can review, modify, or request deletion of their child's information at any time
• We do not use children's data for behavioral advertising
• AI features for minor students are designed with age-appropriate safeguards

• Student education records are protected in accordance with the Family Educational Rights and Privacy Act (FERPA)
• We act as a "school official" with legitimate educational interests
• We do not use student education records for non-educational purposes
• Institutions maintain control over student data and can request deletion

CapGenX respects and complies with the EU General Data Protection Regulations (GDPR). Key compliance measures include:

• Consent: We explain what you're consenting to clearly and ask that you explicitly consent to contact from us
• Breach Notification: In the event of a data breach, we will notify affected users within 72 hours
• Right to Access: Users can request confirmation as to whether personal data is being processed, where, and for what purpose
• Right to be Forgotten: We may delete your personal data upon request
• Data Portability: You may receive your personal data in a commonly used and machine-readable format

• Right to Access: Request confirmation of what Personal Information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your Personal Information (subject to legal obligations)
• Right to Portability: Receive your data in a commonly used, machine-readable format
• Right to Withdraw Consent: Withdraw consent at any time by emailing us (prospective effect only)
• Right to Object: Object to processing of your data for certain purposes
• Right to Restrict Processing: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at info@capgenx.com.

We may modify this Privacy Policy at any time without prior notification. Registered users will be notified before changes take effect. Continued use of the service constitutes acceptance of the modified Policy.

If you wish to terminate your account due to a modification, you may do so by emailing us at info@capgenx.com.

By using CapGenX Academy AI, you consent to the terms of this Privacy Policy. The Terms of Service are incorporated herein by reference.

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India, and shall be governed by Indian laws.